Shipping policy

Shipping Policy

(Write Your Store Name Here)

This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

  • All orders are processed within 1–3 working days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Customers will be contacted if there is any delay due to stock unavailability or other issues.

2. Shipping & Delivery Time

  • Estimated delivery time is 3–7 working days, depending on your location.

  • Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.

  • Remote areas may take slightly longer for delivery.

3. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout and communicated before order confirmation.

  • Any changes in shipping charges will be clearly informed to the customer in advance.

4. Cash on Delivery (COD)

  • Cash on Delivery is available in selected areas only.

  • Customers must pay the full amount at the time of delivery.

  • Refusal to accept COD orders without a valid reason may result in future order restrictions.

5. Courier Service

  • We use reliable third-party courier services for deliveries.

  • Once the order is handed over to the courier, delivery responsibility lies with the courier service.

6. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate and complete shipping details.

  • We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

  • If an order is returned due to failed delivery, re-shipping costs will be borne by the customer.

7. Damaged or Missing Orders

  • If you receive a damaged package or missing items, please contact us within 24 hours of delivery.

  • Claims reported after 24 hours may not be entertained.

8. Order Tracking

  • Tracking details will be shared with customers once the order is dispatched (if available).

9. Policy Updates

  • We reserve the right to update or modify this Shipping Policy at any time without prior notice.

10. Contact Us

For any shipping-related questions, please contact us:

  • WhatsApp: +1 (848) 254-0303

  • Email: michaelraymakers545@gmail.com

Thank you for shopping with (COLD GUARD JACKETS) ❤️